Privacy Policy

SolarGlo UK is responsible for controlling any personal data you provide. We value your data and understand the importance of your privacy. This Privacy Notice outlines the personal data we collect and its usage. It also elaborates on your rights regarding your personal data and how you can exercise them.

Summary of Data Usage and Rights

We utilize your data to enhance our products and services, including marketing, research, feedback, inquiries, safety, and security purposes. Compliance with laws and regulations is another reason for data usage. We may also utilize your data for crime prevention and detection, such as fraud detection.

You possess the right to object to certain processing activities carried out by SolarGlo UK. Detailed information regarding your rights and how to exercise them is available in the “Your rights” section of this notice.

When you provide consent, you retain the right to withdraw it at any time. For instance, you can withdraw consent by emailing info@solarglo.com. Additionally, you can email info@solarglo.com to exercise other data rights, such as obtaining a copy of your data, correcting, deleting, or restricting its usage. Refer to “Your rights” for further details.

You have the option to unsubscribe from marketing communications at any time. To opt-out of marketing, select “unsubscribe” in emails or email info@solarglo.com.

Our websites and app employ cookies and similar technologies to enhance functionality, recognize users, and customize experiences. You can reject or block cookies in your browser settings. Please refer to our cookie notice for comprehensive information.

Information Collection

We gather information when you inquire, make purchases, or utilize our services, including websites or apps, and correspond with us. This includes:

 

• • Directly provided information such as contact details, comments, date of birth, gender, region, feedback, marketing opinions, and competition entries.

• • Interaction-based data captured by our cookies and similar technologies, encompassing IP address, location, and site/app usage.

• • Information posted online about us or provided as feedback, which we may retain.

• Details of complaints, feedback, compensation, or competition entries provided directly to us.
• CCTV is utilized across our sites for crime prevention, detection, safety, and security purposes.

Third-Party Information

While most data is collected from our marketing platforms, we occasionally obtain leads from third parties. All data providers ensure GDPR compliance and opt-in consent for contact by SolarGlo group businesses.

Usage of Information and Legal Basis

We only utilize your data if there’s a legitimate reason, such as contract fulfillment, legitimate interests, consent, or legal compliance. Our legitimate interests include maintaining records, fulfilling legal obligations, improving products/services, and conducting market research.

We may use your information for various purposes, including communication, identity verification, payment processing, product/service provision, business operations, and marketing activities.

Data Sharing

For some activities, we engage third-party service providers to assist in contractual duties, ensuring GDPR compliance. We don’t share your data with external companies for marketing purposes.

In cases of business integration or sale, your details may be shared with relevant parties, and you’ll be notified accordingly.

Personal data may be disclosed to government authorities or law enforcement officials if required by law or for crime prevention.

International Transfers

Data may be transferred outside the European Economic Area (EEA) for contractual fulfillment. We ensure such transfers comply with EU data protection laws and inform you accordingly.

Cookies and Similar Technologies

Our platforms utilize cookies and similar tech to enhance user experience. Refer to our cookie notice for detailed information, including adjustments to browser settings.

Data Retention

We retain your data to fulfill contracts, legal obligations, or provide services. We adhere to data protection principles and processes, minimizing retention time. Retention periods vary based on necessity and legal requirements.

Your Rights

You have various rights over your personal data, including access, correction, erasure, restriction, objection, and data portability. Some rights may be limited due to legal obligations or privacy concerns. You can lodge complaints with EU data protection authorities.

Complaints

We strive to provide excellent service but acknowledge instances where satisfaction may not be met. Refer to our complaints procedure for prompt resolution.

Contact Details

To exercise your rights or withdraw consent, contact us at info@solarglo.com. For data protection queries, reach out to info@solarglo.com. 

We will communicate if any changes or updates to this notice are made.